Galaxy Backbone restores service outage and guarantees customers quality service

Emma Okonji
Galaxy Backbone, the government agency hosting data services for most government agencies and providing connection services to the private and public sectors, said it has resolved its service outage, which crippled connectivity services for more than one week.

Due to the service outage, telecom subscribers had difficulty completing the NIN verification process, which also affected network connectivity and data hosting services across the country.
Galaxy Backbone had apologized to its customers for the service outage and also promised to resolve the issue without delay.

In a statement released over the weekend and signed by its Corporate Communications Manager, Mr. Chidi Okpala, the government agency said: “Galaxy Backbone (GBB) is pleased to announce that the outage experienced by some of our customers previously reported has now been completely resolved.

The General Manager and CEO of Galaxy Backbone, Prof. Muhammad Bello Abubakar and the entire management thank all our customers for supporting us and for believing in our ability and competence to solve this problem.

We are proud of the tenacity and dedication of all the engineers and application experts who have worked around the clock since this issue occurred and never gave up until it was fully resolved. We also thank well-meaning Nigerians and our stakeholders who believed in our ability to solve this problem. We thank the Honorable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami, whose guidance, intervention and support during this period have been unwavering.

“GBB management would like to reiterate that the temporary outage experienced by our customers has nothing to do with any form of security breach on our infrastructure as previously reported on some platforms. The data security of our customers and stakeholders is extremely important to us and we maintain the highest level of international standards, equipment and policies to ensure data security at all times.During the period of this temporary outage, the organization has been working in close collaboration with its customers and all communications shared were consistent at all levels, without contradictions.