Samsung Galaxy Buds 2 Pro problems and how to fix them

Want great sound but not an Apple fan? The Samsung Galaxy Buds 2 Pro are here for you. Although they work with iOS devices, they are some of the best headphones optimized for Android. But as great as they sound, the buds aren’t without their flaws.

Like all other headphones, sometimes they just don’t connect, and sometimes they sound weird. No matter what you’re struggling with, most headphone problems can be fixed with simple solutions. That’s why we’ve rounded up the most common Galaxy Buds 2 Pro problems with easy solutions.

Joe Maring/Digital Trends

Connection problems

Bluetooth has improved a lot over the years, but it’s not perfect, so many users sometimes have trouble pairing their headphones with their smartphones. But do not worry; connection problems are easy to solve.

Step 1: Turn off your Bluetooth, then turn it back on. Sometimes restarting Bluetooth and re-pairing your headphones can fix the problem.

2nd step: If simply restarting Bluetooth does not work, select the Forget this device option in the Bluetooth menu. On some devices, this may be the Remove the device option. Then pair your Galaxy headphones again.

iOS forgets the device in the Bluetooth menu.

Step 3: Make sure there is no interference around. Wi-Fi routers or microwaves running can disrupt the Bluetooth signal, making it more difficult to connect headphones.

Step 4: If that doesn’t work, make sure the headphones are charged. If the battery is too low, the headphones may have trouble establishing a Bluetooth connection. Samsung recommends charging the earbuds for at least 30 minutes before pairing them with your smartphone.

Slow charging or no charging at all

Who likes to wait for things to load? Manufacturers understand this frustration, so most devices charge fairly quickly. But, if you notice your Galaxy Buds 2 Pro charging too slowly or not charging at all, here are a few things you can try.

Step 1: Let’s get down to business. Make sure you have the right charging gear. You can charge the Galaxy Buds 2 Pro via USB-C cable or wireless charger, but it must be compatible with the case.

Samsung provides everything you need to charge the Buds 2 Pro right in the box when you buy a new pair, and we recommend using the same tools for best results. You can use different charging equipment, but if they are not compatible, you may experience uneven or slow charging.

Samsung Galaxy Buds 2 Pro with a USB-C cable.

Nadeem Sarwar /digitalTrends

2nd step: You would be surprised to know that dirty headphones can also interfere with charging. That’s why it’s important to keep your Buds 2 Pro clean and dry. Clean the case and earphones before connecting them to a charger. We have a whole guide to cleaning headphones just for that!

Step 3: Also check if the spikes fit properly. Loose and damaged tips can also interfere with charging.

Step 4: Once you have the correct charger in place and the earbuds are clean and properly fitted, install them into the case, placing the right earbud in the right slot and the left earbud in the left slot. Turn on the load and see if it works.

Step 5: If not, check if too many devices are sharing the same power source. Unplug other devices from the charging point and let only the headphones draw power. This should fix the slow charging issue.

A headset does not work

It’s annoying when one of the Galaxy Buds 2 Pro stops working. No one wants their favorite show or song interrupted by an earphone that turns off automatically. Or worse, some users find that an earbud never turns on at all.

Fortunately, this heist is easy to fix.

Step 1: Check if the non-working earphone is placed correctly in your ear. If it’s too loose, fixing the problem is as simple as removing it and putting it back in your ear.

A man wearing a pair of Samsung Galaxy Buds 2 Pro.

2nd step: Check to see if you accidentally turned off an earbud while tuning. Simply turn on the non-working earbud by placing it in the charging case for a few seconds and wearing it again. Make sure it’s paired with the phone and you should be good to go.

Step 3: If that doesn’t work, it’s possible that the battery level of an earbud is too low. Yes, the two headphones can have different battery levels at any given time. Go to the wearable galaxy app to check earphone battery levels.

If it’s low, put both earbuds in the charging case and let everything charge for a while. Then try pairing the headphones again and see if both headphones are now functional.

Step 4: It could also be a pairing issue, so you can follow the steps above to “forget device” on your smartphone and try pairing the Galaxy headphones again.

Poor sound quality during calls

Imagine you’re on an important work call and your headphones are starting to get funky. Phew! But there are solutions. If you are getting distorted or poor quality audio during calls, here are some solutions you can try.

Step 1: Wear the best fitting ear tips for noise cancellation to work properly. You can find the best eartip size for your ears by taking the Galaxy Earbud Fit Test.

Samsung Buds Galaxy headphones fit test.

2nd step: If you take a call in a noisy environment, activate active noise cancellation.

Go to the wearable galaxy the app and search for the Noise controls tongue. Click on Active noise cancellation to turn it on. This will ensure that background noises will not interrupt your call.

Samsung Buds 2 Pro active noise cancellation option.

If all else fails, factory reset

If none of these solutions work, try performing a factory reset on your Galaxy Buds 2 Pro. It’s not as complicated as it seems.

Step 1: Go to the wearable galaxy the app and open the app Headphone settings menu.

Choose settings in the Wearable app.

2nd step: Select the Reset Where Reset headphones option to start the process.

Reset Samsung headphones confirmation.

Step 3: Once the process is complete, pair your Galaxy Buds 2 Pro with your smartphone again and hopefully all issues will be resolved. If the issues persist, you may need to contact Samsung customer service to resolve the issue.

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